Improving the Quality of Social Insurance Administration Services
Overview
Component 1 focuses on strengthening the efficiency, accuracy, and transparency of social insurance administration in North Macedonia. It addresses long-standing fragmentation in registration, recordkeeping, and data exchange across social insurance institutions.
The component aims to establish a modern, centralized administrative system that ensures reliable access to social insurance information for institutions, employers, and insured individuals.
Key Objectives
- Improve the quality and reliability of social insurance services
- Reduce administrative fragmentation and duplication
- Strengthen data accuracy and institutional coordination
- Support evidence-based decision-making in social insurance administration
Core Reform Area: Single Unified Registry System (SURS)
At the heart of this component is the establishment of the Single Unified Registry System (SURS).
SURS serves as a centralized registry of socially insured individuals and replaces multiple parallel registration systems previously managed by different institutions. Through SURS, registration and recordkeeping become unified, standardized, and accessible to all relevant social insurance and tax authorities.
Main Activities
- Integration and centralization of existing social insurance registries
- Development of unified registration and recordkeeping procedures
- Modernization of business processes and administrative workflows
- Strengthening institutional capacity for pension and social insurance administration
- Improving data exchange between social insurance institutions and tax authorities
Expected Results
- A single, accurate, and up-to-date registry of insured individuals
- Faster and more reliable access to social insurance data
- Reduced administrative costs and errors
- Improved service delivery for citizens and employers
Institutional Cooperation
This component is implemented through close coordination between:
- Ministry of Labor and Social Policy
- Pension and Disability Insurance Fund
- Health Insurance Fund
- Employment Agency
- Public Revenue Office